This Privacy Policy explains how AposHealth gathers, defines and utilises your Information. It describes our current policies and practices regarding Personal Data collected through this website.
1. Introduction and definitions
In this policy, “AposHealth”, “we”, “us” and “our” mean Apos Medical UK Ltd, trading as AposHealth. “Information” means information you provide to us or that we collect when you use this website. “Personal Data” means information relating to an identified or identifiable individual.
We are the data controller for Personal Data collected through this website unless we tell you otherwise. We handle Personal Data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
2. Scope
This policy applies to Personal Data collected via the AposHealth website, including information submitted through contact or enquiry forms, information provided when you contact us, and technical information collected when you browse the site. It does not apply to third-party websites or services that we do not control.
3. Collection and use of information
We may collect your name, contact details, the content of your enquiry, information about your organisation or clinical interest, and technical information such as IP address, browser type, device information and pages visited. We use this Information to:
- respond to enquiries and provide information you request;
- manage communications and relationships with patients, professionals, suppliers and other contacts;
- operate, secure, maintain and improve the website;
- understand website use and improve the clarity and relevance of our content; and
- meet legal, regulatory and governance obligations.
4. Legal basis and retention
We process Personal Data where it is necessary to respond to your request, perform or take steps towards an agreement, comply with a legal obligation, pursue our legitimate interests in operating and improving the website, or where you have given consent. Where we rely on consent, you may withdraw it at any time.
We keep Personal Data only for as long as necessary for the purpose for which it was collected, to maintain appropriate business records, or to meet legal, regulatory or reporting requirements. Retention periods vary according to the type of Information and the context in which it was collected.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work, remember preferences, understand traffic and support site performance. You can control cookies through your browser settings. Disabling some cookies may affect how the website functions. Where consent is required, we will request it before placing non-essential cookies.
6. Sharing and disclosure
We may share Personal Data with trusted service providers who help us operate the website, handle communications, maintain systems or provide professional services. These providers may use the Information only for the services they provide to us and must protect it appropriately.
We may also disclose Personal Data where required by law, to protect our rights or the safety of individuals, to prevent fraud or misuse, or in connection with a corporate transaction. We do not sell your Personal Data.
7. International transfers and security measures
Some service providers may process Personal Data outside the UK. Where this happens, we use appropriate safeguards required by UK data protection law, such as an adequacy decision or approved contractual protections.
We use appropriate technical and organisational security measures to protect Personal Data against unauthorised access, loss, misuse, alteration or disclosure. No online transmission or storage system can be guaranteed to be completely secure, so please take care when sharing information online.
8. Your data protection rights
Subject to applicable legal conditions and exemptions, you may have the right to:
- access the Personal Data we hold about you;
- request rectification of inaccurate or incomplete Personal Data;
- request erasure of your Personal Data;
- request restriction of processing;
- object to processing, including processing based on legitimate interests;
- receive certain Personal Data in a structured, commonly used and machine-readable format, or ask us to transmit it to another organisation; and
- withdraw consent where processing is based on consent.
To exercise your rights, contact AposHealth’s Data Manager using the details below. We may need to verify your identity before responding.
9. Complaints
If you have concerns about how we use your Personal Data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; telephone 0303 123 1113; ico.org.uk.
10. Contact AposHealth
Contact AposHealth’s Data Manager at service@aposhealth.co.uk or write to Apos Medical UK Ltd, 71 Queen Victoria Street, London EC4V 4BE.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will be published on this page, together with its latest update date.